Terms of Service

Please read these Terms of Service (the “Terms”) carefully. They form a legally binding agreement between Coachli Technology LTD (“Coachli,” “Company,” “we,” “our,” “us” ) and you ( “User,” “you,”“your” ) and govern your access to and use of https://www.coachli.co/ and any related applications or services (collectively, the “Service” or “Platform” ).

Last revised: 13 April 2025

1. OVERVIEW

Coachli operates an online marketplace.

• Coachli – platform operator.
• Coaches / Merchants – independent sellers who list digital goods or services.
• Customers / Clients – buyers who purchase those goods or services.

Coachli is not a party to contracts between Coaches and Clients, does not endorse, guarantee, or supervise listings, and assumes no liability for any transaction or interaction between Users.

Your use of the Service signifies that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. ELIGIBILITY

You represent that you are at least 18 years old, legally able to enter contracts, and not barred from using the Service under any applicable law. If you act on behalf of a business, you warrant that you have authority to bind that entity.

3. USER CONDUCT

You agree not to:

1. Violate any law or regulation.
2. Infringe the intellectual‑property, privacy, or other rights of third parties.
3. Transmit spam, malware, or harmful code.
4. Impersonate any person or entity or harvest data without consent.
5. Interfere with the Platform or attempt to circumvent security features. We may suspend or remove content or accounts that breach these rules.

4. Prohibited Services (Non‑Exhaustive)

The following categories may not be offered on Coachli and the list can be updated at any time without notice:

• Crowdfunding / Kickstarter promotion or fundraising facilitation.
• Cryptocurrency or investment signals, trading advice, or high‑yield schemes.
• “Guaranteed” follower growth, exposure, or income services.
• Sexually explicit, pornographic, or adult content.
• Illegal, deceptive, violent, or otherwise high‑risk or unverifiable services.

Listings breaching this section may be removed and related accounts suspended.

5. Account Registration & Security

You must create an account to access most features. You are responsible for safeguarding login credentials and for all activity occurring under your account. We may suspend or terminate accounts for violations or suspected fraud.

6. Payments, Fees & Currency

• Payments are processed by Stripe, Paystack, and Flutterwave.
• Coachli may charge service fees to Coaches and/or Clients, disclosed at point‑of‑purchase.
• Payouts can be delayed or withheld for fraud review, chargebacks, or regulatory checks.
• Currency conversions will use competitive market rates but may default to the official Central Bank of Nigeria (CBN) rate or equivalent.

Digital products are non‑refundable once access is granted. Live sessions or services are non‑refundable once rendered.

7. Refunds & Chargebacks

A. Client Refunds

• Refunds are permitted only where a booked session was not delivered or a digital product was inaccessible.
• The Client must email refunds@coachli.co within 24 hours of the scheduled session time (or purchase time for digital goods) and provide booking details plus evidence of non‑delivery.
• Refund requests submitted after the 24‑hour window are automatically declined.

8. KYC / Identity Verification

We may require Coaches (and, where relevant, Clients) to submit government‑issued ID, banking details, and/or proof of address. You consent to verification through third‑party databases and to disclosure to regulators where legally required. Failure to comply may result in withheld payouts or account suspension.

9. Third‑Party Tools & Analytics

We integrate with:

• Stripe, Paystack, Flutterwave – payments.
• Google Analytics, Hotjar, Mixpanel – usage analytics.

Use of the Platform constitutes consent to processing by these providers as described in our Privacy Policy.

10. User Content & IP

You retain ownership of content you upload but grant Coachli a worldwide, royalty‑free, sublicensable licence to host, display, reproduce, and distribute it for Platform operation and promotion. You warrant that you own or have rights to the content and that it does not infringe third‑party rights.

11. Communications

By creating an account you consent to receive transactional emails and limited marketing messages. You may opt out of marketing communications at any time via the unsubscribe link or by emailing hello@coachli.co.

12. Third‑Party Services & Tools

Coachli relies on third‑party providers to process payments, perform analytics, and power essential features. Current key providers include (but are not limited to) Stripe, Paystack, Flutterwave, Google Analytics, Hotjar, and Mixpanel.

Non‑exhaustive list – subject to change: We may integrate additional payment processors, analytics platforms, infrastructure, or support tools at any time to maintain or improve the Service. An up‑to‑date list of material sub‑processors is maintained in our Privacy Policy.

By using Coachli you consent to our present and future integrations with such third‑party services in accordance with the Privacy Policy.

13. Suspension & Termination

Coachli may, at its sole discretion and without prior notice, suspend, limit, or terminate any account, and/or freeze or reclaim funds, for reasons that include but are not limited to:

• Suspected or confirmed fraudulent activity;
• Violation of these Terms, platform rules, or applicable law;
• Repeated customer complaints or verified delivery failures;
• Multiple chargebacks or any prior history of chargebacks indicating elevated risk;
• Refusal or failure to complete requested identity or business verification;
• Activity that exposes Coachli, payment partners, or other users to potential harm or liability.

Termination results in loss of access to the Service and any associated balances or data; Users are not entitled to refunds of fees already paid. Coachli may retain or withhold funds to offset losses or pending disputes.

14. Monitoring & Enforcement

We reserve the right to:

• Review and remove content or listings.
• Withhold payouts during investigations.
• Share information with law‑enforcement or payment partners.
• Ban repeat or serious offenders.

15. DMCA & IP Claims

Copyright owners may submit infringement notices to hello@coachli.co including:

• Your contact details and signature.
• Identification of the work infringed.
• URL or description of the infringing material.
• A good‑faith statement and declaration of accuracy under penalty of perjury.

We may remove or restrict access to the reported content while reviewing.

16. Changes to the Service

Coachli may modify, replace, suspend, or discontinue any aspect of the Service at any time without liability. Access may be restricted for maintenance, upgrades, or security.

17. Amendments to Terms

We may update these Terms by posting a revised version on the Site. Continued use after the effective date constitutes acceptance. If you disagree with amendments, you must stop using the Service.

18. Limitation of Liability

Coachli shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill. Our aggregate liability shall not exceed the total fees paid by you to Coachli in the three months preceding the event giving rise to the claim.

19. Indemnification

You agree to defend, indemnify, and hold harmless Coachli, its directors, employees, and partners from any claims, losses, or liabilities arising from your (i) use of the Service, (ii) content, or (iii) breach of these Terms.

20. Waiver & Severability

No waiver of any term is a continuing waiver of that term or any other. If any provision is found unenforceable, the remaining provisions shall remain in full force.

21. Governing Law & Dispute Resolution

• United States / Rest of World (excluding Nigeria): Delaware law, with exclusive jurisdiction in Delaware state or federal courts or, at Coachli’s option, binding arbitration.
• Nigeria: Federal Republic of Nigeria law, with disputes resolved in Nigerian courts or arbitration at Coachli’s election.

22. Acknowledgement

By using the service you acknowledge that you have read, understood, and agree to be bound by these terms of service.

23. Contact

Coachli Technology LTD
1233, 1007 N Orange St, 4th Floor
Wilmington, DE 19801, USA
Email:hello@coachli.co